Installation Frequently Asked Questions

Q: I get the following error:

Fatal error: Unable to read 3360 bytes in /home/public_html/agilebill/index.php on line 0

A: You must upload all the files in the main AgileVoice directory, as well as the /install, /plugins and /modules directories in binary format, you can specify that in your ftp program when uploading.

Q: I get the following error:

You have an error in your SQL syntax near \'group ON account_group.group_id = group.id \' at line 9

A: You must include a database prefix on step one of the installation guide, or this error occurs. To resolve, install a clean copy of AgileVoice, paying attention to this detail.

Q: I get the following error:

Illegal path http:// or ftp://

A: This occurs on some windows servers. On step 1 of the installation, do not enter :// anywhere in the base path. To resolve this issue, manually open the setup.inc.php and make sure that text is nowhere in the PATH_AGILE variable. For example, instead of C://Inetpub//vhosts// you should use C:\\Inetpub\\vhosts\\ instead.